Privacy Policy

1. Introduction

Arka Productions ("Arka", "we", "us", "our") respects your privacy and is committed to protecting it through compliance with this policy. This Privacy Policy describes the types of information we may collect from you when you visit arkaproductions.in (the "Site") or submit an inquiry to us, and our practices for collecting, using, maintaining, and disclosing that information.

2. Information We Collect

We collect the following categories of information:

• Information you provide directly: When you submit our inquiry / "Start a Project" form, we collect your name, email address, phone number, the service you're interested in, and any project details or message you choose to share.
• Automatically collected information: Like most websites, our hosting and analytics infrastructure may automatically log standard technical data such as your IP address, browser type, device information, pages visited, and timestamps, for security and performance purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and follow up on potential projects;
• Communicate with you about our services, quotations, or ongoing engagements;
• Operate, maintain, and improve the Site;
• Detect, prevent, and address technical issues, fraud, or misuse; and
• Comply with applicable legal obligations.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Cookies & Similar Technologies

The Site may use essential cookies or similar local storage required for basic functionality (such as remembering menu state). We do not currently use third-party advertising cookies. If this changes, we will update this policy accordingly.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers who help us operate the Site and process inquiries, such as our website hosting provider and email/SMTP delivery service, solely to perform services on our behalf;
• Legal & safety purposes, where required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Arka, our clients, or others.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain inquiry information for as long as reasonably necessary to respond to you, maintain business records, and comply with our legal obligations, after which it is deleted or anonymized.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the right to access, correct, update, or request deletion of the personal information you have shared with us. To exercise any of these rights, contact us using the details below.

9. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

The Site may link to third-party sites, including our social media profiles. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at letstalk@arkaproductions.in.